Glenfern Associates: CIVEM Visits

CIVEM Trademark
CIVEM® is an efficient solution for local government to reduce and prevent benefit fraud.

CIVEM - Software for your Benefit

CIVEM® schedules VF visits to benefit claimants by date and postcode, giving priority to those who are most likely to be receiving overpayment of benefit.

Identifying which claimants should be visited
Selecting by postcode allows Visiting Officers to focus on small neighbourhoods.

CIVEM - VF Visits Module

Each month the Housing Benefit Matching Service compiles a list of claimants taken from the caseload of each local authority, rates them according to the likelihood that they are receiving overpayment of benefit, and publishes the top 40%. Each authority receives its own information on CD-ROM.

To meet its targets a local authority must decide who shall be visited.

Our Method

Data supplied by the HBMS is imported into the system.

The user can choose which categories should be removed by sieving.

Dialog box to customise the sifting process
It is easy to customise the sifting process using this dialog box.

The application suggests that a number of claimants be put forward for Postal Review; this number can be overridden.

Dialog box for Postal Review
Here we have chosen to reduce the number of claimants that the application has suggested to be selected for Postal Review to 600.

Sifting produces three lists:

A dialog box displays a breakdown of the results.

Dialog box showing the results of sieving
The above example shows that the number of claimants has been reduced drastically from 3936 to 1219.

Progressing through the stages, claimants belonging to more than one category will not be counted again if they have been removed earlier. Also, other claimants may be absent from the HBMS list. Two numbers are given for each stage, showing the fraction removed.

Planning the Visits

Normally, the residual number of claimants exceeds the Government's target.

Selection by postcode makes efficient use of Visiting Officers' time by focussing attention on the claimants who are most likely to be receiving overpayment of benefit in a neighbourhood.

The user can schedule a diary of visits for each Visiting Officer according to postcode by pressing the appropriate buttons on a dialog box similar to the one below.

Dialog box to plan visits by date and postcode

Although most candidates will be fit for visiting, there may be a few who are no longer eligible due to a recent change of circumstance, in which case they can be removed from the schedule easily.

The application generates a letter addressed to each claimant, notifying when the visit will take place.